Current vacancies

Current Vacancies


Role title

Devices Manager

Bonus Plan



Service Care, Technology


 Oeiras, Lisbon, Portugal

Salary range

Team Size



Head of Service Care


Main Purpose of the Role

Accountable for a quality performance of the Truphone services on any device or mobile connectivity equipment.


Key Responsibilities

  • Lead and manage a team of engineers ensuring responsiveness to existing and new needs and initiatives.
  • Detect, diagnose and fix device and SIM related problems.
  • Optimize the customer experience based on device, network and SIM interactions.
  • Perform quality assurance and testing of a large variety of devices.
  • Engage with internal teams and external parties on identifying device, SIM and network problems and solutions.
  • Perform incident, problem and change management activities.
  • Maintain a roadmap of supported and not-supported devices or features
  • Engage on optimizing the customer experience before new devices and products are released
  • Impact assess device and SIM requirements and solutions
  • Clearly articulate and communicate the influence of device and SIM solutions to the customer experience
  • Create processes that ensure continuous learning and customer experience optimization related with device, SIM and network management


Skills and Experience Required

  • 5 years of technical and engineering experience in SIM, device and radio access networks technologies
  • Large experience with testing and quality assurance
  • Large experience in operational environments and organizations
  • Great spoken and written communication skills
  • Able to operate with a high degree of autonomy
  • Contributes to the definition of processes
  • Demonstrable leadership and excellent relationship management skills.




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