Current vacancies

Current Vacancies


Role Title:

Collections Agent



Business Unit/Team:




Salary Range:





Collections Team Leader




Main Purpose of the Role:

The Credit Controller is a key business partner to the Global Credit Manager and has responsibility to maximise cash collection for Truphone.


Key Responsibilities:

  • Maximise the value of cash collection on a timely basis in accordance with invoice due dates
  • Minimise risk of bad debt by taking appropriate action against slow payers and delinquent accounts
  • Maintain a professional attitude and approach to the role
  • Identify and report any issue that may affect timely cash collect
  • Support other collectors in their role and responsibility to enhance an effective team environment


Skills and Experience Required:

  • Minimum of 2 years’ credit and collections experience in a call centre environment
  • Experience of best practice collection activities
  • Collection systems and process
  • Natural hands-on approach
  • Excellent verbal & written communication skills
  • Rigorous attention to detail and the basics of credit collections and risk control
  • Systems orientated profile of collection systems
  • Good inter-personal skills
  • Flexible, focused, confident, resilient and resourceful
  • Deadline driven.
  • A strong systems person with the ability to address the credit and collections needs.
  • Commercially aware of the importance of customer retention while maximising cash collection
  • Effective communicator at all levels


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