Current vacancies

Current Vacancies

ROLE PROFILE

Role Title

On-boarding Agent

Bonus Plan

Business Unit/team

Service &  Operations

Location

Manila

Salary guideline

As per current salary

Team Size

 4

Manager

Team leader On-boarding

 

 

Main Purpose of the Role

To join a team of highly dedicated Onboarding and provisioning Agents providing telephone and online service of outstanding standard, mainly focusing on On-boarding all accounts, all MNP processes and any provisioning queries that come to the CS department from an On-boarding perspective and any Truphone Mobile Recording queries.

Key Responsibilities

  • Requesting port-ins for all Truphone countries
  • Answer all port-out request from all Truphone countries and request the teams for approvals.
  • Checking all ports daily from scheduling until completion
  • Report on port-ins and port-outs with country teams
  • Investigating problems with technical teams
  • Raising and tracking bug reports
  • Tracking, collating and responding to Customer Feedback
  • Provide welcome calls to corporate customers over the phone to create an exceptional On-boarding experience and to understand and resolve their issues
  • Looking after the Truphone Mobile Recording queue in all aspects of Operation queries
  • Provisioning of incremental sims by customer request and inform customers about their sim details.
  • Handle Account Terminations

Skills and Experience Required

  • Excellent written and verbal English skills
  • Excellent customer relationship management skills
  • Good teamwork, organisational and time management skills
  • Excellent analytical skills
  • Excellent attention to detail
  • A professional telephone manner and call management skills
  • The ability to understand jargon and translate it into plain English
  • Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
  • Knowledge of supporting GSM

 



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