Current vacancies

Current Vacancies

ROLE PROFILE

Role title

Corporate Account Manager

Sales Plan

 60% fixed; 40% variable

Department/Team

Sales

Location

Frankfurt, Germany

Salary range

Competitive salary

Team Size

 

Reporting Line

Sales Manager

 

 

 

Main Purpose of the Role

We are recruiting a Corporate Account Manager to join our brilliant sales team.  We are looking for energetic and enthusiastic people with the drive to succeed in our company which is enjoying unprecedented growth.  As you can imagine – the pace is fast and we need people who can think on their feet and come up with solutions.  You will be managing a portfolio of Corporate Accounts, developing our existing relationships, selling additional products and services, minimising churn and maximising revenues.   The key purpose of the role is to profitably retain, develop and grow a portfolio of existing customer accounts.

 

Key Responsibilities

  • Achieve/exceed company targets for your nominated accounts
  • Create an account/close plan for all re-sign and growth opportunities, demonstrating your own required actions and those within your virtual team.
  • Identify and qualify up-selling sales opportunities to increase growth and revenue
  • Support existing channel partners
  • Support your new business colleagues in winning new customers for Truphone and provide a seamless customer handover from new business to account management
  • Provide excellent customer service by always focusing on the customer
  • Work closely with Service Delivery colleagues to deliver the best possible customer experience
  • Build a network of contacts, at all levels, within your customers to support your retention and growth campaign
  • Develop a knowledge and understanding of your customers’ business that allows you to add value and become a trusted and valued partner.
  • Front all commercial & contractual activity
  • Continuously develop your growth pipeline and record accurately in Salesforce.com

Target Market/Customer Size

  • Truphone operates a vertical strategy - experience selling onto any of following sectors will be preferred - Finance, Technology, Legal, Manufacturing or Retail
  • Target deals sizes are typically multi country and range from 25-500 SIMs or €50k - €750k total contract value.

 

Skills and Experience Required

  • 4-5 years’ experience and a demonstrable record of over-achievement against target in an account management role within a corporate environment, in IT/Telecommunications or a business to business corporate market place
  • Experience with direct ‘enterprise’ sales in similar contract sizes/sectors as listed above
  • Some experience with managing channel partners too
  • Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the customer’s organisation
  • Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
  • Self-motivated in order to deliver exceptional results
  • Excellent communication and customer management skills, both written and verbal
  • Ideally experienced in utilising Salesforce.com to report and manage activity
  • Appreciation of critical timescales and the impact of delay on client perception
  • Customer satisfaction and service delivery focussed
  • Able to navigate through conflict and challenges towards positive outcome while retaining focus and perspective.

NO agencies please. We work very closely with only agreed suppliers and will not accept any CVs from any 3rd parties.



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